Policies

Shipping & Delivery

Where we ship, how long it takes, and how we protect fragile pieces on the way to you.

Last updated: June 17, 2026

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email at checkout and a tracking link as soon as your order ships.

Delivery estimates

United States: 3–7 business days after processing.
Canada & United Kingdom: 7–14 business days.
Rest of world: 10–21 business days, depending on destination and customs.

Estimates are not guarantees; carrier delays and customs processing can add time. All prices and shipping charges are in USD.

Shipping costs

Free US shipping on orders over $120.
A flat rate applies to US orders below that threshold, shown at checkout.
International rates are calculated at checkout based on destination and weight.

Fragile-item packaging

Ceramic planters, fountains and mirrored pieces are double-boxed with molded protective inserts. If anything arrives damaged, we replace or refund it free — see our Returns & Refund Policy.

Duties & taxes

International orders may be subject to import duties and taxes set by the destination country. These are the recipient's responsibility and are not included in the order total. Any sales tax due is calculated and shown before payment.

Lost or delayed packages

If tracking shows no movement for an extended period, or a package is marked delivered but you can't find it, contact support@enclaveout.shopand we'll open a carrier investigation and make it right.

Address accuracy

Please double-check your shipping address at checkout. We're glad to update an address before an order ships — email us as soon as possible.

ENCLAVE LUXURY OUTDOOR LIVING INC. · 9418 International Ct N, St. Petersburg, FL 33716, USA